The advent of ride-hailing startups has unlocked a range of business models with same fundamental principles. One notable model reflects in dispatch software for medical transportation. The demand for such services is drastically rising with projections of further inclination in the upcoming decade. Although there are multiple factors, yet the most significant one is the growing median age indicating increasing senior citizen percentage.
How does medical transportation dispatch software work?
The functioning of dispatcher software and its associated apps is identical to Uber and other ride-hailing services in most part. Following is a sequence of events while working with NEMT dispatcher platform of CabStartup.
Placing a request
Patient or a caretaker can place a request through either a smartphone app or a phone call. CabStartup recommends facilitating the customers with an app because call may lead to misunderstanding. Using an app, the patient can choose the service of one’s choice. Unlike a phone call, a customer can enter specifications within the app.
The specs may include date, time, and location of pickup, and medical coverage details. You may also provide customers with the ability to choose between emergency or NEMT. In essence, you can add as many details in the customer app as you wish.
Medical transportation scheduling
The admin panel alarms the administrators as soon as the customer places a request. If the customer intends to acquire emergency transportation, software displays the most suitable vehicle for dispatch. The suitability depends on factors including distance of vehicle from patient, and number of requests addressed by each vehicle in the vicinity.
The latter factor is significant because overburdening a driver with back-to-back tasks may lead to exhaustion and fatigue. In the NEMT case, the software is more flexible in selecting the driver. Automation of task scheduler ensures that the system does most of the job so that admins can perform other tasks.
Some medical transportation service providers require making partial payment during scheduling. In traditional NEMT business models, this requirement is a massive blocker in dispatching timely services to patients. The customers have to submit details for a credit card or another payment method over the phone.
Using an app enables the customers to skip entering the details because apps provide the facility of in-app wallet. Thus, customers can pay before or after acquiring services. It is very important that each of the tasks from placing a request to payment verification and vehicle dispatch should occur seamlessly. As a benchmark, this entire process should not take more than two minutes.
Dispatching the Ride for Pickup
A NEMT vehicle dispatched to pick up patient has the facility to get optimized route plan as soon as it receives the patient’s location. The customer app from CabStartup allows real-time tracking of dispatcher van.
You can also facilitate the customers to schedule round trips. Paratransit dispatch software systems provide this option almost all the time. They should also be able to change their booking details at a later stage. Besides, the software should automatically update the status of the task from pending to in-progress, and finally, to complete.
What components of dispatch bot software are crucial?
Medical transportation companies may choose from a range of existing features for software. You may also incorporate unique features to ensure that your business stands out from others. Regardless of what you may choose, following are components are inevitable.
Distinctive NEMT Software Interfaces
Four types of users interact with the entire NEMT software ecosystem.
- Administrators view reports and analytics to highlight the loopholes. They also identify the areas where a business makes significant progress.
- Dispatch staff is responsible for addressing the requests from customers. They ensure that the system dispatches the appropriate vehicle as per customer’s specifications.
- Patients schedule service through their smartphone with few clicks. The in-app wallet reduces scheduling time while ride tracking facility ensures providing estimated arrival time to customers.
- Drivers complete the tasks of pickup and dropping off the patients at directed locations. It is notable that medical transportation rarely follows the gig economy model. Mostly, there is a dedicated staff including drivers and patient caretakers.
Each of the users should have separate interfaces of software. For instance, Driver and customers have dedicated apps while administrators and dispatch staff have laptop-based software systems.
NEMT Task Automation
Any medical transportation software would serve no purpose if it does not ensure automation. On the service seekers’ end, the app should find and schedule the most suitable service. It should also off-burden customers with the task of entering credit card and coverage info repeatedly.
CabStartup ensures that you can avoid this repetition by allowing dedicated profiles for customers. The customers need to share details only once after downloading the app.
Similarly, dispatch staff should also be free from manually finding the appropriate vehicle. Administrators can view individual performance of vehicle staff as well as collective performance of business.
Admins should also be able to make informed decisions by utilizing the results of predictive data analytics. The analytics dashboard provides graphs and charts with Key Performance Indicators (KPIs). Such dashboards are identical to management and executive information systems in enterprises.
Cloud-based Platform for Dispatch Software Users’ Connectivity
Although four fundamentally different users interact with medical transportation dispatch software, yet there must be a mechanism which binds them together. It is essential to ensure the unhindered flow of events.
For instance, when a customer schedules service from patient app, the ride specific details also get updated in dispatcher panel. Furthermore, driver app finds the specifications as well when a task is dispatched to driver.
Cloud-based platforms ensure that the underlying communication and data sharing platform of each user remains same. These platforms are also vital because they provide excessive data security and storage mechanism.
NEMT software pricing
The use cases and a subset of features in non-emergency medical transportation dispatch software might differ from ride-hailing apps. However, the pricing structure at Cabstartup remains the same. This uniformity follows from the fact that you can build over our platform and rebrand it as your own.
You can start testing our platform today and continue to evaluate it for the next 15 days. Start your free trial right now.