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Taxi ride-hailing systems work through a combination of mobile applications (apps) for passengers and drivers and a central server or cloud-based platform that coordinates the entire process. Here’s a complete working of how these systems usually work:

 

Passenger Details

Drivers can access passenger names, contact information, and additional notes about the ride.

Ride Start/End

Begin and end rides through the app to track ride duration and generate accurate fare calculations.

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Pickup Confirmation

Drivers can mark their arrival at the pickup location, prompting the passenger for confirmation.

Fare Display

Drivers can view the fare breakdown, including base fare, distance, time, and any additional charges.

Rating and Review

After the conclusion of the ride, the passenger and driver can give ratings and provide feedback through the app. This rating system helps maintain service quality and ensures accountability.

Passenger Requests a Ride

A passenger opens the ride-hailing app on their smartphone and enters their destination. The app uses the phone’s GPS to determine the pickup location automatically.

 

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Real-Time Tracking

The passenger can track the approaching driver’s location and estimated time of arrival on the app’s map in real time. Similarly, the driver can view the passenger’s location.

 

Driver Accepts the Ride

When a passenger requests a ride, the ride-hailing platform sends ride requests to nearby drivers who are logged into the driver app and available to take rides.

Driver Availability

Monitor driver availability, breaks, and rest periods for efficient scheduling.

Vehicle Allocation

Assign appropriate vehicle types based on passenger preferences and ride requirements.

Customer Support

Assist drivers and passengers with issues, questions, or concerns during their rides.

Live Traffic Updates

Receive real-time traffic information and adjust routes as needed to minimize delays.

Driver Availability

Monitor driver availability, breaks, and rest periods for efficient scheduling.

Vehicle Allocation

Assign appropriate vehicle types based on passenger preferences and ride requirements.

Customer Support

Assist drivers and passengers with issues, questions, or concerns during their rides.

Live Traffic Updates

Receive real-time traffic information and adjust routes as needed to minimize delays.

Administrative Management

The ride-hailing platform’s central server manages all the data, including user accounts, payments, ride history, ratings, and driver details.

Fare Structure Management and Localization

Configure and adjust the pricing model for different types of rides and locations. Customize the platform to support various languages, currencies, and regions.

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Monitor Performance of Each Vehicle

The platform’s administrators can monitor the system, handle support requests, and analyze performance through an admin panel.

Reporting and Analytics

Generate reports on key performance indicators (KPIs), revenue, driver activity, and more. Safeguard and manage user data in compliance with privacy regulations.

Payment Gateway

Handling of Stripe 3ds Pre authorization

Heat Maps

Allows drivers to navigate to a higher demand area

Driver Subscription

Service owners can now define subscriptions for the drivers offering the flexibility to choose a plan that fits their work routines.

Fleet Management

Ability to onboard fleet owners with your business and engage their drivers to help improve the supply.

Driver Consent

Driver will be prompted with a admin defined checklist popup to confirm the same every time before going online to take rides.

Manual Driver Selection

User can manually select a driver out of the online ones.

Favorite Drivers

Customers can now mark their driver as favorite letting them to get a preference of the driver while placing the subsequent ride requests.

Efficient & Easier Riding Dispatch System

Harness the power of efficiency! Our robust interface puts you in the driver’s seat, effortlessly managing dispatch.

Accurate Estimates

Never miss a beat with precision geocoding.

Address Management

Rev up your business with enhanced address management.

Safety

Safety first, always! As we prioritize the well-being of both your drivers and customers.

Manage Complex Fleet System

Go beyond limitations with the CabStartup Dispatcher Dashboard. Seamlessly manage real-time orders from any device.

Drivers Management

Empower your operations with the CabStartup Dispatcher Dashboard. Manage, monitor, and analyze your drivers’ work.

Set Your Own Prices

Take charge of your rates and set a flexible pricing option tailored to different situations.

BUILD YOUR UBER-LIKE TAXI DISPATCH & BOOKING APPS TODAY

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