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DRIVER  APP

Disability Awareness and Sensitivity

Paratransit drivers understand various disabilities, their challenges, and the best ways to assist individuals with different needs. Sensitivity and patience are essential when working with passengers who may have physical, sensory or cognitive disabilities.

Proper Training

Paratransit drivers should undergo specialized training that covers topics such as passenger assistance techniques, securing mobility devices (such as wheelchairs), emergency procedures and communication skills. This training equips them to handle a variety of situations effectively and safely.

Mobility Device Handling

Many Paratransit passengers rely on mobility devices like wheelchairs or scooters. Drivers are skilled in safely securing these devices within the vehicle, ensuring that passengers are comfortable and secure during the journey.

Flexibility and Patience

Paratransit drivers often work with passengers who may need extra time to board or disembark from the vehicle due to their disabilities. Drivers demonstrate patience and flexibility in accommodating these needs while maintaining schedules as much as possible.

PASSENGER APP

Disability or Medical Condition

Paratransit Service passengers typically have a disability, medical condition, or mobility impairment that prevents them from using regular public transportation. These conditions can range from physical disabilities to sensory impairments or cognitive challenges.

Varied Mobility Devices

Passengers may use various mobility devices such as wheelchairs, scooters, walkers, or canes. Paratransit vehicles need to be equipped to accommodate these devices and drivers need to be trained in handling them safely.

Scheduling and Reservations

Paratransit services typically require passengers to schedule rides in advance. Passengers need to be aware of the reservation process and any specific requirements for booking rides, such as time windows or cancellation policies.

Communication Preferences

Effective communication is important for both passengers and drivers. Passengers may have specific communication needs due to their disabilities, such as using sign language or requiring extra time to communicate. Drivers should be informed of any communication preferences.

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DISPATCHER DASHBOARD

Knowledge of Accessibility

Paratransit Service dispatchers should have a solid understanding of accessibility requirements and guidelines for individuals with disabilities. This knowledge helps them coordinate appropriate vehicles and services for passengers with varying needs.

Route Planning and Scheduling

Dispatchers are responsible for planning efficient routes and scheduling rides for passengers. They need to consider factors like distance, traffic conditions and passengers’ time constraints to create a feasible and effective schedule.

Effective Communication Skills

Dispatchers need excellent communication skills to interact with both drivers and passengers. Clear communication helps ensure that passengers’ needs are conveyed accurately to drivers and that any changes or issues are addressed promptly.

Emergency Handling

Dispatchers should be well-versed in emergency protocols and procedures. In the happening of unexpected situations or in emergencies during a ride, they need to provide guidance to drivers and coordinate with appropriate emergency services if necessary.
BACKOFFICE

Passenger Management

The backoffice handles passenger information, including demographics, medical needs, and mobility device specifications. This data helps ensure that appropriate accommodations and services are provided to each passenger.

Reservation and Scheduling System

An efficient reservation and scheduling system are essential for managing ride requests, assigning drivers, and optimizing routes. This system helps avoid overbooking, ensures on-time service and accommodates changes in passenger schedules.

Billing and Payment

The backoffice manages billing and payment processes. This includes tracking ride usage, calculating fares and coordinating with passengers, insurance providers, or funding agencies to ensure accurate and timely payments.

Vehicle and Driver Management

The backoffice oversees the maintenance schedules, licensing and certifications of both vehicles and drivers. This ensures that all vehicles work properly and that drivers meet the required qualifications and training standards.

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