Paratransit service offers door to door service

Providing a more accessible and convenient option for those who cannot use standard public transportation due to physical cognitive or other disabilities.

Ride Assignment

The process typically starts with the Paratransit Service dispatcher assigning rides to drivers based on the reservations and scheduling system. Each driver is provided with a list of scheduled rides for the day.

Vehicle Inspection and Preparation

Before starting their shift, the driver thoroughly inspects the Paratransit vehicle to ensure it’s in safe and working condition. They check features like wheelchair ramps, seatbelts, securement devices, and other accessibility equipment.


Passenger Pickup

The driver follows the assigned route to pick up passengers at their designated locations. These locations can include residences, medical facilities, or other specific points. They arrive at each pickup point within the designated time window.

Passenger Assistance

Once at the pickup location, the driver assists passengers with boarding the vehicle. They ensure that passengers with mobility devices are safely secured, help individuals who need assistance with steps or entry, and make passengers comfortable for the ride.

Eligibility Assessment

To use paratransit service, individuals must first go through an eligibility assessment process. The standards for eligibility may differ depending on the location and the specific paratransit provider. Still, generally, it is reserved for people who are inept at using public transportation due to a disability.


Once a person is deemed eligible, they must register with the paratransit service provider. This registration process usually involves providing necessary information, such as contact details and specific mobility requirements.


Scheduling a Ride

Riders need to request a ride in advance by contacting the paratransit service provider. Depending on the available options, they can do this by phone or through an online booking system.

Trip Booking

When booking a trip, the rider must specify the date, time, and location of their pickup and drop-off points. They may also need to provide any additional information about their accessibility needs, such as the need for a wheelchair-accessible vehicle or assistance with boarding and alighting.

Ride Request and Scheduling

Dispatchers receive ride requests from passengers through various channels, such as phone calls, online platforms, or dedicated scheduling systems. They schedule rides based on passenger preferences, availability, and the service’s operational constraints.

Route Planning

Dispatchers plan efficient routes for drivers to optimize the use of time and resources. They consider factors like passenger locations, traffic conditions, and the sequence of pickups and drop-offs to create a logical and timely route.

Driver Assignment

Once rides are scheduled and routes are planned, dispatchers assign rides to specific drivers. They take into account driver availability, location, and the type of vehicle needed to accommodate passengers’ mobility devices.


Dispatchers maintain ongoing communication with drivers throughout their shifts. They provide drivers with updated information about ride assignments, changes to schedules, and any special passenger requirements or requests.

Passenger Information Management

The backoffice collects and maintains comprehensive passenger information, including demographics, medical needs, mobility device specifications, and contact details. This information helps tailor services to each passenger’s requirements.

Reservation and Scheduling System

The backoffice uses specialized software to manage ride reservations and scheduling. Passengers make ride requests through various channels, and the backoffice schedules rides based on availability, passenger preferences, and operational constraints.


Vehicle and Driver Management

The backoffice oversees the maintenance schedules, licensing, and certifications of vehicles and drivers. This includes tracking driver qualifications, vehicle inspections, and ensuring that all vehicles are properly equipped for accessibility.

Billing and Payment

The backoffice handles the financial aspect of the service, including calculating fares, generating invoices, and coordinating with passengers, insurance providers, or funding agencies to ensure accurate and timely payments.


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