Passengers can create a profile using their phone numbers.
Previously registered users can log in to the app using their phone number and password.
An already registered phone number can recover the password using the FORGOT PASSWORD option.
Passengers can manage their profiles by updating full name, email, password, picture, credit/debit card info. However, he cannot update his phone number
The customers can the history of previous completed or canceled rides along with complete details such as pickup/drop-off location, pickup/drop-off time, fare, etc.
Select Pickup and Drop-off Locations
The passengers can pinpoint pickup and drop-off locations on a map or choose from Google places as well. Passengers can also avail the option to select locations from the recent places list or the saved locations list.
Proximity Search feature
Passengers can see the number of drivers in the nearby area, and also see which of them are available for rides on the map.
The passengers choose the kind of vehicle type they want to ride in from the available options and hire a driver on demand who drives that vehicle type.
Contact the Driver
The passenger can contact the driver directly via regular phone call or text message. Until passengers contact the drivers, drivers will not be able to see their contact details.
Send Request to Nearby Driver
As soon a passenger chooses the pickup point, the type of service and hits the ‘Confirm' button the request is sent to the nearest driver.
Ride Acceptance Scenario
Once the ride request of the passenger is accepted, he can track the driver in real-time on the map and see the driver details. The passenger can call the driver or he can cancel the ride.
The passenger also receives status updates from the driver that includes: The driver is On His Way, Driver Has Arrived, Driver Started the Ride, Driver Finished the Ride.
The passenger can cancel the ride after requesting it. However, he cannot cancel it once the trip has started. Charges will be applied if cancellation is made within the time limit.
E-receipt includes pickup, drop-off address, driver picture, name, trip I.D, amount, star rating with an additional text feedback option.
Rate the Driver and Post Review
Passengers can express their ride experiences by posting reviews on the driver’s profile and also rating the driver out of five stars, five being the best rating.
Promo and Referral Codes
At different times, passengers can avail discounts from some different promo codes. They can share their referral codes with their contacts. Both the referrer and the person entering the referral code will get the kind of discount the code offers.
The passengers can pay using cash, credit card, and wallet. If the passenger already has some amount in his wallet, then the fare amount will be deducted from the wallet. Otherwise, he would have to pay.
The calculated fare of each ride is displayed to the passenger instantly as the trip completes which is calculated based on the formula selected by the admin.
The passenger can see his picture, name, star rating and the ability to edit profile in the side menu. Sliding Menu has these options: Book a Ride, Trip History, Wallet, Customer Support, Logout.