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Application and Approval

Drivers interested in joining a ride-sharing platform must download the relevant mobile app.

Vehicle Information Setup

They also input information about their vehicle, including make, model, year, and license plate number. The vehicle should meet the platform’s standards for safety and cleanliness.

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Registration and Vehicle Setup

Drivers create an account on the ride-sharing app and provide personal information, including their name, contact details, and payment information for receiving earnings.

Meet the Company’s Criteria

They must meet certain criteria, which usually include having a valid driver’s license, a clean driving record, and meeting the minimum age requirement.

Registration and Profile Creation

Passengers would need to download the solution app and create their profiles, providing essential details such as name, contact information, and payment preferences.

Sharing the Ride

Additional passengers might be picked up along the way, following an optimized route designed to minimize detours and delays.

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Pickup and Ride

The driver reaches at the stated pickup point, and the passengers are notified. Passengers can track the driver’s real-time location on the mobile app and get alerts when the driver is about to arrive.

Requesting a Ride

Passengers open the app and input their destination and pickup location. The app’s algorithm then searches for available drivers and other passengers heading in a similar direction.

Monitoring Driver Availability

Dispatchers monitor the availability of drivers who are currently online and ready to accept ride requests. They track drivers’ locations and real-time statuses through the ride-sharing platform’s backend system.

Notification and Communication

Once a driver is assigned, the dispatcher sends a ride request notification to the driver’s app, providing details about the pickup location and passenger. If needed, the dispatcher can communicate with the driver and passenger.

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Receiving Ride Requests

When a passenger needs and requests a ride through the app, the request is received by the dispatcher. The dispatcher’s system identifies the nearest available driver(s) to the passenger’s location.

Managing Ride Requests

Dispatchers continuously manage incoming ride requests and driver availability to ensure efficient matching. In cases of high demand, they prioritize certain rides or implement surge pricing to balance supply and demand.

Regulatory Compliance

Ride-sharing companies need to comply with local regulations and laws. The back office ensures that drivers and the service itself adhere to these regulations.

App Maintenance and Updates

The back office oversees the technical aspects of the ride-sharing app, ensuring it runs smoothly and updates are rolled out to improve functionality and address any issues.
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Fleet Management (if applicable

For companies that operate their own fleet of vehicles, the back office manages vehicle maintenance, insurance, registration, and scheduling.

Marketing and Promotions

The back office may work on marketing campaigns, referral programs, and special promotions to attract new users and retain existing ones.

EARNINGS SUMMARY

Drivers can track their daily trips & earnings right from their Driver App

START/END TRIP

Drivers can easily start & end rides through Driver’s app with a single tap

TURN-BY-TURN NAVIGATION

In-App maps navigation provide the shortest route between pick up & drop locations

REAL-TIME REQUESTS

Drivers can track their daily trips & earnings right from their Driver App

START/END TRIP

Drivers can easily start & end rides through Driver’s app with a single tap

TURN-BY-TURN NAVIGATION

In-App maps navigation provide the shortest route between pick up & drop locations

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