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Roadside Assistance Service

Roadside assistance service works by providing help and support to drivers

Experience unexpected vehicle-related issues while on the road.

Contacting the Service

When you encounter a problem with your vehicle while driving, you can call the roadside assistance hotline or use a mobile app (if available) provided by your chosen service.

 

Providing Location Information

You will need to provide your exact location to the roadside assistance operator. Some services use GPS technology to pinpoint your location if you’re unsure of your surroundings.

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Describing the Issue

Explain the problem you are facing with your vehicle. Whether it’s a flat tire, a dead battery, running out of fuel, a lockout, or any other issue, the operator will use this information to determine the type of assistance you need.

Waiting for Assistance

While waiting for the technician to arrive, it’s essential to prioritize your safety. Pull your vehicle over to a safe location, such as the side of the road or a rest area, and turn on your hazard lights.

Dispatching a Technician

Once the operator has the necessary details, they will dispatch a qualified technician or service provider to your location. The service provider may be directly employed by the roadside assistance company or be a contracted service provider in the area.

Route Optimization

If the technician accepts the assignment, they use navigation tools integrated into the mobile app or provided by the service to find the quickest and most efficient route to the driver’s location.

Roadside-assistance-Driver-Features

Assistance and Repair

The technician will attempt to address the problem on the spot. Depending on the situation, they might jump-start your car, change a flat tire, deliver fuel, unlock your vehicle, or provide minor mechanical repairs.

Towing if Necessary

If the problem cannot be fixed on-site, the technician will arrange for your vehicle to be towed to the nearest repair shop or a location of your choice, depending on your coverage.

Service Request Intake

When a driver contacts the service for assistance, their request is logged into the dispatch panel. This can be done through phone calls, mobile apps, or online platforms.

Information Gathering

Dispatchers collect crucial information from the driver, including their location, the nature of the problem, vehicle details, and any special instructions.

Service Provider Matching

Using a database of service providers and their availability, the dispatch panel matches the service request with the most suitable nearby service provider based on their expertise and proximity to the driver.

Service Provider Notification

The selected service provider is notified of the assignment via the dispatch panel. They receive details about the assistance request, including the driver’s location and the type of issue.

Service Request Reception

The backoffice receives service requests from drivers through various channels, such as phone calls, mobile apps, or online forms.

Information Collection

Dispatchers gather essential information from the driver, including location, vehicle details, and the nature of the issue, ensuring accurate service assignment.

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Service Provider Coordination

The backoffice matches the service request with an available and appropriate service provider from the network based on location, expertise and availability.

Dispatch and Communication

The backoffice dispatches the service provider to the driver’s location, notifying them of the assignment and providing all relevant details about the assistance needed.

EARNINGS SUMMARY

Drivers can track their daily trips & earnings right from their Driver App

START/END TRIP

Drivers can easily start & end rides through Driver’s app with a single tap

TURN-BY-TURN NAVIGATION

In-App maps navigation provide the shortest route between pick up & drop locations

REAL-TIME REQUESTS

Drivers can track their daily trips & earnings right from their Driver App

START/END TRIP

Drivers can easily start & end rides through Driver’s app with a single tap

TURN-BY-TURN NAVIGATION

In-App maps navigation provide the shortest route between pick up & drop locations

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