CabStartup Cloud Knowledge Base Content
The goal of CabStartup Cloud informative guide is to help taxi companies or transport businesses finding the most significant features of CabStartup Cloud taxi dispatch system before using it for your taxi business.
Install the app on your mobile device. Click on the icon and launch the app on your device. You will see the sign-up page. Sign in by using your email address and password. In case, you are not registered yet, enter your first name, last name, email, password and password confirmation.
CabStartup Cloud on-demand taxi dispatch platform is currently operating in 32 countries. First of all, users need to sign up. When you will login from the admin panel, the dashboard interface will appear.
Dashboard is showing major statistics regarding total drivers, total passengers, active drivers, inactive drivers, offline drivers, online drivers, verified drivers, unverified drivers, total trips, total payment and fee collected for every day, week, month, year and overall.
Above the map, five drop down tabs are showing the information related to city selection, activity, availability of drivers, “Filters” showing various status that include on the way, arrived, trip started, and on invoice screen and the last tab shows “Status” in terms of verified or unverified that is an important module for essential background check.
- Select City It shows the available city where CabStartup is working.
- Activity Business owners can see active and inactive Drivers with this feature.
- Availability In the availability option, startup owners can see online and offline drivers
- Filters Filters option shows four status i.e., On the way, arrived, trip started, and invoice screen.
- Status Drivers have the option of selection his status either online or offline. There is a feature of verified or unverified. Verified driver means admin panel has completed all the procedure and set the driver as verified. Unverified driver means the admin is verifying a particular driver and the procedure is under process.
The bell icon on the top right corner shows the new sign up driver. When you click on it, it takes you to the page of driver. Driver Verification consists of several steps as they are related to security.
- Phone Number Verification
- Personal Information
- Car Information
Different colors on the map is showing different status of driver.
- Green color on map shows Driver’s is Online
- Red Color on map shows Driver is Logout
- Grey Color shows driver is login but offline
- Blue color shows driver is busy
As a business owner, you can see active or inactive users. As an admin, we can create different service regions based on the requirement.
On the top right corner, there is a button to add driver. As a company owner, you can manage driver app. In the search by category, business owner can search driver using the first name, last name or phone number.
On the top left corner, there is an option to select city in which business owner can find number of available drivers and details in a particular city. Adjacent to “select city” tab, there is a tab of “entries” to select the desired number of entries for finding driver details. tabs available in the second row shows “verification status tab”, “Availability”, “Online Status” and “Status tabs”.
- Verification Status tab shows verified and unverified drivers. A driver is verified by the company on the basis of defined terms and conditions.
- Online status tab allows company owners to check the status of online or offline drivers.
- Status category tab allows company owners to check the status of free and busy drivers.
- Status tab shows free and busy drivers
The table below the tabs is showing details of each driver that include name, phone number, service type, time and date of driver registration, city name in which driver is providing services, wallet, use of device, availability status, and rating. Business owners can edit driver profile, delete it or send notification if necessary.
Business owners keep record of driver’s documents. It is dynamic as documents requirement may differ from country to country. Keeping record of driver’s documents depends on the target market and rules of a particular company to collect particular drivers’ records. For example, in America, companies usually take driver license, Insurance documents, Car Information, and vehicle inspection form. Business owners inspect each car to allow or disallow them depending on the vehicle condition. Admin can do changes from the admin panel.
In the passenger module, the top right corner button is to add passenger. The top left corner shows the entries of the number of passengers. Adjacent to entries tap is the drop-down tab to select city.
Passengers are searchable from the search bar. The drop-down menu shows search options that are first name, last name, and phone number. The table below shows details of passengers that include name, email, phone number, last used services, profile created, city, wallet, and device used. Business owners can edit, delete or send notification to any passenger.
Wallet in Passenger App
At times, Business owners need to add or deduct passenger amount. If the passenger cancels the ride then cancellation fee will apply. But, if no credit card is used, wallet will show -$5 cancellation fee. The amount will be deducted on the next ride.
Debit card operates on the basis of available business. If debit card is empty, an error message will show as insufficient and the amount in the wallet will show negative. On the other hand, if the passenger pay extra money, it will show in the wallet.
On the top right button, there is an option to add vehicle. The entry drops down is showing the number of added vehicles. The table below shows vehicles features that include brand type, model type, service type, and option to delete a particular vehicle.
When client come to admin, admin add data to the database. Business owners have the option to add vehicles. But, if a new car comes, business owner can add it.
Trips module in the side menu bar shows relevant details of trips. The “Entries tab” shows the total number of trips. Adjacent to “Entries” is the “trip Status tab” that have the option of cancelled, in progress, created and completed trips. The third tab gives the option to search by trip. Data of a particular day or days can be checked by selecting the required date.
Admin and business owner can search the trip using the ID. These can be checked with the date and day change.
The table shows details of trip that include booking status, driver details, passenger details, pickup, drop off location, distance in miles, service types, trip fare, total fare, payment, Starting time of trip and status.
Fence will be auto created when a user signup. However, it can be edited or changes depending on the desired location. On the top right corner, there is an option to add region for the taxi businesses. Being an admin, we can add region according to the clients’ demands. Business owner can also add geofence from the available option in the mid of the page. You can draw a shape accordingly around the area where you are providing taxi services either by drawing a rectangle or any other shape.
On the left corner, the drop-down tab shows cities that a business owner can select to create geofence against a particular city.
Fares will be calculated depending on the area to be covered and time taken to complete the ride.
Fares are calculated depending on the various factors. As a taxi startup business owner, you can check Price KM status, Min fee status, base fare status, cancel fee status and status type. We can edit or delete this information according to the requirement.
In CabStartup cloud based white label app, we are using 2 basic formulas for fare calculation. One is base fare formula just like Uber and Second one is bracket formula in which fares can be set in distance brackets. For example, 5-mile fare is $10 and 5.1 to 10 miles fare will be $15 and so on.
Admin can set and add fare data according to the formula stated below:
[BASE FARE + (PER MILE RATE x TOTAL MILES) + (PER MINUTE RATE x TOTAL MINUTES ELAPSED)] = TOTAL FARE
The payment module shows payment details, admin fee and total amount. It also shows date and time of trip, trip id, driver and passenger name. Business owners can search trip by ID. Date selection menu is also available on the top right to get required information of the selected date.
In the promo’s module, the right button of add promo allow business owners to add promo when required. This interface shows various features that include code, Promo amount, promo type, region, date and time of the trip, usage limit, number of availed rides and status. Business owner can fetch data of users who have availed Promo services.
In the notification module, there are various options to select for sending notifications that include select category, select type, select city and add description. The select category drop down shows all drivers, all active drivers, all inactive drivers, and all passengers.
In the next tab, you can select type of notification that business owners can send to the drivers. They can send notifications in the form of SMS, email, or POP-UP.
The third drop down gives the option to select city. The forth tab allows business owners to add description when required and by pressing the send button, notification will be sent to the required individuals.
The Configuration Interface shows details regarding support contacts, Google Settings, Twilio Settings, Language, Currency, Distance, Time Zone, fare type, Payment method, and Cloudinary Settings. We set most of these things and allow only few things to business owners to change.
Settings- Driver Docs
Business owners can add driver documents through this interface. The screen displays document name, document expiry status, document image and edit or delete option.
In this interface, admin cannot manage all these things. Therefore, admin can create a group by the name of subadmin. Admin can give some privilege to the sub admin. In the QAA group, business owners get access to some of these features as set by the admin.
Business owner can create credentials for employees. Each employee will get his own ID and password. Business owners can add employee from the top right button. Employees interface shows their details that include name, email, phone number, city, status, and business owner can edit or delete employee data when required.
Reports-Passenger module shows detailed information regarding passengers that include name, email, phone, city, address, wallet and device that passenger has used. Business owners can extract csv files from the top right button. Business owners can also check active and inactive passengers.
Business owner can check driver details from the driver module. The interface shows active and inactive drivers. The interface shows detailed information that include driver name, phone number, city name, amount in the wallet, and type of vehicle. Entries drop down tab shows the number of drivers that you can check on the screen.
Trip interface shows details of each passenger trip that include booking ID, driver name, passenger name, pickup and dropoff location, service type, payment status, trip initiated and accepted time. Business owner can export csv file for detailed report from the top right button.
Payment module shows information regarding payment details. It shows date, booking ID, driver name, passenger name, mode of payment, trip charges, Promo Deduction, total amount charged for the trip, admin fee and driver payout. Reports can be exported by selecting required date from the tabs.
In this interface, Business owner can add city using the top right button and create geofence against that city. You can see city name, its code and time zone from this interface.
The interface allows business owner to check passenger statistics at particular dates. Graphs show monthly stats of passengers’ ride.
Driver Statistics Interface shows driver status from the available option of free, available, unavailable and active drivers in the form of Graph. Business owners can change date to find the stats of a particular date.
First graph is showing number of trips per month. The second graph is showing completed and cancelled trip. Blue color is showing completed trips while pink color is showing cancelled trips.
In the bar graph, pink color is showing feedback, blue color is showing completed trips, yellow color is showing created list and grey color is showing cancelled trips.
The above billing interface is for active trial users. This option is not given to the business owner.
In many countries, smartphones do not use. They simply call to book a ride, So, dispatch panel is for them.
There are two ways of dispatching
- Automatic Dispatch
- Manual Dispatch
With automatic dispatch, the ride will dispatch to the nearest driver depending on your current location. If manual dispatch is selected, ride can be dispatched to the nearest driver manually.
Business manager can add a ride, select the city, and can check active, inactive and all drivers.
Business owner can also check ride status from the available option that include number of accepted rides, created rides, number of Arrived rides, started trips, finished trips, completed trips, Cancelled trips and feedback. Business owner can check these features by selecting the particular date.
Dispatch Panel: Add a Ride
When the business manager will click on the add ride button, an interface will appear, where you need to add information regarding city, vehicle type, phone number, passenger email, passenger first name, last name, pickup and drop off location. Option of automatic or manual dispatch is available at the end of the interface that business manager can choose as per requirement.
As a business owner, you can enter note for driver and driver can see these notes to get the details of ride. Admin can do it with access to dispatch panel (ACL) to make a group with the name “Dispatcher” and will allow them to dispatch. The team can manage rides through this dispatcher panel. In this case, driver has app but passenger do not have app.