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Advanced Features for Ride Hailing Apps to Outsmart Rivals

Dozens of ride-hailing startups make their ways into the market every year. Although only a few of them manage to survive for over a couple of years, yet the competition is still getting tougher. Some essential features are unmistakable while others are complementing the existing features of a ride-hailing app. However, the fierce competition demands proactive approach to add even more innovative features which enable you to outperform the rivals.

This article suggests five features whose adoption is going to be crucial for ride-hailing companies in the upcoming times. Three of these options are already being tested by ride-hailing giants like Uber.

Fullstack subscription

If you own a ride-hailing business, there is a good chance that you might want to introduce another on-demand startup as well in the future. It is advisable to offer various services from same app to prevent customers from multiple-app overheads.

Uber initially offered ride hailing app but started Uber Eats as a subsidiary. The two business models work independently in their respective domains. Each model has its own ride hailing apps to serve customers and drivers.

However, Uber’s recent stint involves offering a range of previously independent services from primary Uber app. In essence, customers can now order food via Uber app originally meant for ride-hailing. This update received decent reception from customers who have lesser apps to manage. Uber successfully experimented mergers of its businesses in the past too.

Apart from facilitating customers by providing all services through a single app, Uber is also starting to expand its subscription offers. With its first such subscription package, Uber offers free food delivery and jump scooter rides apart from discounted rides on other ride-hailing options.

Lite Ride Hailing App

As the competition between ride-hailing businesses is heating up, lite versions of apps are becoming essential. Research at Think With Google reveals that exhausting phone memory is the most frequent reason for users to delete an app. The study also noted same results for rideshare apps.

A lite app is a variant of the original app consuming markedly lesser memory than the original version. For instance, Uber Lite consumes 5MB space on Android devices whereas original Uber app takes 180MB. In all, lite variants of ride-hailing apps offer following benefits.

  1. It consumes roughly 36 times lesser memory considering Uber for Android.
  2. Lite apps are compatible with older Android devices.
  3. Processing speed of lite apps is faster on older devices.

However, lite apps provide only a limited functionality as compared to the regular apps. Still, it fulfills the essential needs of passengers. For instance, it provides a simple interface to book ride. Although the map for tracking drivers does not update in real time as in the case of regular app, yet it updates every 10 seconds or less.

Besides, Uber Lite does not offer feature to change pickup location once added. While it offers communication through phone call, the feature for chat is absent. Nevertheless, feature for change of pickup point can be easily added during ride-hailing app development or later without costing a significant change in size of app.

PIN for public places

Both Lyft and Uber are testing a new feature which is aimed at reducing the wait time at airports or, for that matter, all public places. Instead of usual procedure where a passenger requests the ride and one of the nearest drivers accepts it, this ride-hailing app feature allows passengers to schedule the first available ride in queue at airport.

The passenger shares unique Personal Identification Number (PIN) with the first available driver who then enters the PIN into s/he’s app. This way the two parties connect. Rest of the procedure is as usual.

The feature enables rideshare services to serve passengers at airport in markedly lesser time as the vehicles are already available in queue.

Besides, it would save costs and time of drivers as well who often have to travel miles before reaching the location of passenger. PIN feature is a win-win-win for ride-hailing service providers, drivers, and passengers.

Uber for Healthcare

Ambulances serve as the de facto standard for decades to drive patients to healthcare centers. The cost of ambulance includes patient care staff and healthcare equipment apart from the ride itself.

However, research indicates that most of the cases where an ambulance services are sought do not pose a serious threat to patient’s life. Moreover, the statistics from the US urban areas reveal that time consumed by Uber is half of what an ambulance takes on average.

Regardless of the knowledge about these statistics, urban residents are more inclined toward calling an Uber instead of an ambulance. One academic study supports this claim. It confirms 7% reduction in per capita ambulance seeking volume since advent of UberX. The significantly smaller costs and time consumption of ride-hailing services explain this shift.

Considering the number of people seeking ride-hailing services to transport patients, it would be appropriate to keep a specific section in ride-hailing apps. Although you do not need to keep dedicated drivers to serve such ride requests, yet the driver would be in knowledge that the scheduled rider is a patient. The dispatch bot system for medical transportation software is essentially the same as that for ride-hailing systems.

Cryptocurrency for Ride Hailing Companies

The ride-hailing companies until now – and up to some point in future – are using centralized payment approach. In essence, they use services of third party payment gateway providers. These gateways include credit cards from banks and other online payment systems like PayPal and Stripe. Using this approach, they need to pay a percentage of earning to service providers.

However, they can prevent a share of gateway providers by incorporating decentralized payment approach for your business. Cryptocurrency like Bitcoin offers the most effective decentralized method for ride-hailing apps. The giants in ride-hailing industry including Uber, Lyft, and Via in the US and those elsewhere are planning to introduce Blockchain-based payment.

The adoption of this approach would be a paradigm shift but undeniably challenging. Ride-hailing consumers are using traditional centralized method for over a decade. Thus, the challenge involves encouraging and enabling them to use the service seamlessly.

An effective approach to achieve this feat would be keeping the existing methods while offering payment through cryptocurrency in parallel so that people can use traditional payment scheme as well while they learn the new one.

Start your ride-hailing business today with an unparalleled dispatch platform from CabStartup. You can begin the free trial of platform right now.

By Shahrukh Satti 0 Comments

The Components of Taxi Hailing App Platform

The taxi application platform of CabStartup has evolved over the time. Working with clients from various industries enabled us to constantly update the platform with new features and performance boosters. The platform primarily consists of four components. Startup enthusiasts and taxi business owners may choose to acquire entire taxi hailing app platform or a part of it.

Moreover, they can access cloud-based model through one-time payment. Following are the four components of CabStartup.

Taxi Hailing App for Drivers

The purpose of building the app for drivers carried the aim of rightful distribution of vehicles in entire operational region. Prior to this app, some areas in a region had more vehicles than demand whereas other areas lacked the number of vehicles. This uneven distribution did not only reduce the revenue but also increased cost of operations.

Driver app reveals the number of vehicles in a vicinity to each driver. Besides, the app also indicates surge pricing as a factor of demand. Apart from these features, the app provides route optimization, in-app wallet, and unique profiles for each driver.

Taxi Booking App for Passengers

The passengers could book a ride through phone call and schedule the pickup at their doorstep even before the existence of passenger app. However, CabStartup enabled taxi companies to find the estimated arrival time through proximity feature before scheduling. Moreover, the passengers can track the vehicle in real-time.

Apart from tracking the approaching vehicle, customers can also share the real-time location with any number of their contacts. This feature provides security satisfaction to passengers once they are onboard. Besides, the app offers quick scheduling by suggesting users about the recently visited locations. Choosing from recent locations ensures booking in only two taps.

Assistance to Dispatch Staff

The passengers and drivers connect and schedule rides directly with their respective apps. However, the presence of dispatch panel ensures monitoring and surveillance of each ride. This Taxi Dispatch Panel shares real-time as well as historical data for each ride. Real-time data provides monitoring while historical data is essential to resolve disputes.

The panel also ensures that each passenger gets the most suitable driver. This suitability parameter is measured in proximity of driver, selected ride type, and driver’s consent. Dispatch software is capable of processing hundreds of requests per second. Moreover, the efficient cloud-based platform ensures to completely eliminate downtime.

Insightful Admin Panel

Knowing the statistics about periodic growth is crucial for business leaders. CabStartup platform offers Taxi Admin Panel which provides tools for data analytics. The tools do not require technical expertise as multiple layers of abstraction ensure easy interface while hiding technical details. Moreover, this panel included in ride hailing app platform features insightful dashboards which visualize performance stats in the form of dynamic graphs, charts, and tables.

Administrative access enables the admins to search registered drivers and vehicles, set geofencing, and offer promo codes. Besides, they can redefine access to various features by modifying access control layer.

Test Our Taxi Hailing App Platform Right Now

The ride hailing companies including startups as well as taxi services are successfully utilizing CabStartup for their business. The growth attained by each of the companies with our taxi application indicates the efficiency. Most of these success stories had struggling past until incorporated CabStartup.

We would love to become your technology provider as well. Start the free trial for our software today.

By Shahrukh Satti 0 Comments

A Comprehensive Introduction to Ride-Hailing Industry

The global timeline of past two decades highlights the transformation of human civilization with the ethical use of digital technology. Smartphone, one of the most revolutionizing inventions, lies at the core of this evolution. The arrival of smartphones disrupted many industries. This advent allowed the software developers and entrepreneurs to make commuting easier by developing ride-hailing applications. This concise introduction to ride-hailing ensures to familiarize the entrepreneurs with the business requirements and industry trends.

Following are global trends in ride-sharing industry

Biggest Ride-Hailing Markets

North America leads the global industry by a CAGR of over 12%. Particularly, the United States is home to the most widespread on-demand taxi companies. Uber and Lyft are the top service providers, but other startups are also making gains.

Uber is making fast penetration in every region of the world. Currently, the service operates in over 70 countries. The nearest competitor operates far from reaching Uber – operating in less than half of as many countries as Uber. However, the market share is huge enough that the industry is far from the saturation point.

Although the US leads the world in developing the successful on-demand cab businesses, yet the most number of customers are in China. Owing to the massive potential, the local Chinese entrepreneurs are significantly investing in the business, and many of them have made substantial gains. Trailing the US, Indonesia also remains one of the chief contributors.

Being one of the pioneers of on-demand taxi service is not the only reason for Uber’s success. In fact, few startups implemented the business model before Uber but failed to sustain the revenues. The main cause was the deficit in innovation and integration flexibility. Uber growth owes to the remarkable planning and implementation by considering the regional consumer’s demand.

Revolution in Ridesharing Industry

Promising Markets

The market figures from around the world indicate that many countries will drift into the top markets by 2025. The emergence of Indonesia in the top three is the initial confirmation of this hypothesis. Any country with political stability and an average of at least 120 people per square kilometer keeps the highest potential for ride-sharing industry.

Many countries with a sizeable population and satisfactory stability are demonstrating tremendous growth. Especially, Western Europe Middle-East and the Asia Pacific are excellent markets for startups apart from China and the US. Many locally developed enterprises are making remarkable numbers in these regions. Some of these businesses are outperforming Uber as well.

Nevertheless, the on-demand cabs business will flourish in many countries regardless of local instability or a relatively small population. The success of the industry in North Africa, Eastern Europe and – above all – South Asia consolidate this assumption. The owners of taxi hailing apps need to ensure that they study the demands of local market before starting the service. If the service corresponds to the demands, the business is likely to expand.

Owing to the lesser per capita income and massive unemployment, the ride-hailing industry also provides a significant number of employment opportunities. Thus, the administration of such countries is attempting to make requisite regulations. The effective legislation is not only providing excellent jobs to the locals but also enabling the commuters to mitigate their traveling menaces.

Types of Ride-Hailing

The ride-hailing market of developing countries is disparate to that of developed countries. A primary difference emerges from a wide range of per capita income. The service providers offer a variety of ride-hailing options considering the varying demands in different regions. Urban Settlers of Europe and North America have the choices of sedan and hatchback. Some businesses offer vans too.

The wealthy kingdoms of Middle-East also allow large operations. The presence of a considerable number of tourists ensures that the business earns remarkably. In any region, the economic disparity varies widely. Thus, many efficient service providers offer luxurious but expensive rides and basic but cheap ones in the same country.

For instance, Uber renders business class services as well as three and two-wheelers in China, India, and the Philippines alone. This introduction to ride-sharing enables the aspirant businesspersons to decide about the variety of vehicles wisely.

Essential Ride-Hailing features

An insight into the successfully running ride-sharing systems indicates that, apart from choosing the region and types of vehicles, each successful business provides efficient smartphone app. A deficit of efficiency results in failure irrespective of the selection of area and vehicles.

Following features of app ensure the best service provision to the consumers.

1. Interface of the application should offer easy navigation to various parts of the system. The consumers with least technical understanding should be the audience of developers. This notion follows from the fact that most of the riders lack technical knowledge.

2. Real-Time Tracking of drivers facilitate the passengers to track their agents in real-time. This facility allows the riders to estimate the arrival time and ensures to connect the passengers with the nearest drivers.

3. Payment Options should be diverse to avoid any delays. Many consumers in South Asia and the Asia Pacific require the option of payment by cash. Thus, the diversity will further simplify the services.

4. Feedback allows companies to improve their services by addressing the complaints and compliments of consumers. The commuters avoid sharing feedback if the steps involve a lengthy procedure.

5. Performance of software keeps the paramount significance. There are times when the influx of requests is high. It is annoying for the customers if the request fails to proceed owing to extraordinary pressure on the system.

Are You Ready to Attain New Heights?

This introduction to ride-hailing depicts an astonishing volume of opportunities. The analysts forecast that the revenue of this industry will become twice more than the current figure by 2025. Companies are also preparing for autonomous vehicle regulations to roll out driverless vehicles. The selection of an appropriate region with high business potential amounts to half of the business planning. The other half requires efficient software development and robust testing.

If you project yourself as one of the top stakeholders of ride-sharing industry, sign up today. Our expert team will guide and assist you in building and consolidating the business.

By Shahrukh Satti 0 Comments
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