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Types and Components of Taxi Management Software

Most taxi business owners are convinced about the effectiveness of taxi management software like Uber app. They understand the fact that passengers are far more likely to acquire one of the ride-hailing services than traditional taxi.

However, they are unsure about the scope of software which will be sufficient to run the business efficiently. Such owners can choose one or more systems from the following choices depending on their business needs. The selection should follow the order in this article.

Taxi Dispatch and Monitoring Panel

The command and control system of a taxi business comprises the dispatch panel. Such systems also exist in traditional businesses. However, there is no real- time monitoring mechanism for administrators. Dispatch panel assists companies in the following ways.

Responding to Customers’ Requests

When a customer requests a ride, the drivers in the vicinity and admin controlling the dispatch panel get a ping. Any of the pinged drivers can take the ride after approval from the admin.

To ensure that this series of actions occur in shortest time, many apps offer automated admin approval. Still, the decision of providing this facility rests on the owner.

Dispatching the Most Suitable Vehicle

Every passenger has a location-based radius which allows the nearest idle drivers to accept the ride request. However, taxi fleet management software should ensure that the choice of driver also involves few other factors.

  1. If a vehicle is scheduled to drop off a passenger, the driver of this vehicle may still accept another ride. This case should only occur if the estimated arrival for riding passenger is less than five minutes.
  2. Apart from being in the radius of passenger, the priority is to dispatch the driver with shortest arrival time. A vehicle may consume more time to reach the passenger’s location if remains stuck in traffic.

Monitoring the Ride

The surveillance and tracking of every fleet vehicle enhance the management significantly. This ability increases the security of riders. In case the driver stops sharing live location, the admins still have the information about last known location.

Dispatch software also allows the assessment of every driver individually. In a traditional setting, the admins have to manually add the record for each driver. Consequently, the probability of error remains higher.

Settling the Disputes

Although efficient systems leave little room for dispute, yet it should allow admins to settle it if a dispute arises.

Some of the most frequent causes of clash include discount application and ride cancellation surcharge. Besides, some passengers may also have complaints regarding drivers’ professionalism.

Instead of having the passenger to call or show at company’s office, the system should allow in-app complaint registration.

Passenger-specific Taxi Service Management Software

This software system is completely different from dispatch panel in both features and structure. The primary distinction lies in the primary device. Admin app runs primarily on a laptop, a personal computer, or a tablet. In contrast, almost every passenger uses handheld device including a smartphone or a tablet.

Scheduling a Ride

Passengers are able to schedule the ride and enter the locations for pickup and drop-off. The owners should note that the users want as minimum number of smartphone taps as possible. Every additional step before confirmation adds to their annoyance.

After assessing various rideshare apps including Uber, Lyft, and DiDi, we are sure that the quickest booking requires at least two steps. However, this is only the case when passenger selects one of the recommended destinations. This recommendation is based on the frequently traveled locations.

Moreover, the latency rate and wait time after scheduling are also influencing factors. Latency rate is the time before an admin dispatches the driver. Wait time is the duration between dispatch and arrival.


The chart depicts that UberX takes considerably lesser time as compared to traditional taxi which does not have dispatch software. UberSelect and UberBLACK take even less number of minutes because their demand is smaller.

Options for Drop-off Locations

Some passengers do not want to reveal the drop-off location for various reasons. Thus, the option to enter locations for drop-off should stay with the passenger.

At times, the passengers need to visit more than one destination with short wait time during ride. For instance, a rider may want to pick an accompanying rider from a location and then travel to another location. Such passengers should have the choice of multiple stops. However, there should also be limitations so that the addition of stops does not increase the ride time significantly.

Payment Flexibility

While the competition in taxi industry is growing with the increasing demand, the customers expect highest facilitation from service providers. Flexibility in payment is one of the factors that attract customers.

Your drivers do not need to carry hard cash or point of sales (POS) terminal. Instead, the passengers should be able to pay via in-app wallet. If the wallet does not have the required amount, the app should push the remaining amount as negative credit. Hence, customers can pay later.

Driver-specific Taxi Manager Software

Many features in driver modules are similar to those of passengers. However, there are differences too.

Accepting Ride Requests

Taxi booking management software should allow drivers to accept ride requests. The app may also provide the flexibility to cancel a ride with varying penalty. The ride-hailing service providers often block a driver’s account for the day if one cancels more rides than certain limit.

Record for Personal Accounts

Like passengers, software should ensure that each driver has a separate account. This ability enables drivers to view their performance statistics. These statistics should also be available to admins so that they may reward or punish the driver based on one’s performance.

Conclusion

You do not have to necessarily acquire every module of taxi software. Instead, get one of the modules. Nevertheless, automating the processes on driver, passenger and admin sides ensures high value for taxi business.

You may acquire system on a subscription-based scheme or through a one-time payment. Start your free trial right now.

By Shahrukh Satti 0 Comments

Selection between Cloud-based Taxi Dispatch and App Clone

It is very frequent for the readers to find companies advertising an Uber clone. Many of them are able to replicate the Uber application successfully to attract rideshare business aspirant. However, the factor which makes Uber and other top taxi apps successful is not the appearance and interfaces of app. Instead, the most notable link in the chain is cloud-based taxi dispatch software.

Before diving into the details of cloud-based software, you need to know the shortcomings of taxi app software clone.

  1. It is highly probable for taxi company owners to increase the number of vehicles and corresponding drivers with time. However, app script does not provide the ability to scale up.
  2. Cloned system runs on a local server. The owner has to renew the hardware to accommodate increasing data. This hardware includes servers for storage and its associated devices. Moreover, they also require an administrator to ensure the smooth running of this system.
  3. Taxi company owner is responsible for data security. In case of breach, owner has to pay the penalty.
  4. Scripted app lacks the ability to enable the owner to deploy and configure the app and underlying software.
  5. Being a taxi business owner, you will have to pay for upgrading and maintenance of app. Consequently, you end up on the mercy of developers who charge your wallet until it dries up.
  6. The clone code is strictly scripted to address few needs of the business. If at some point you need to add more features, the script will disallow due to lack of reusability. Thus, the flexibility of code remains a problem with app clone.

Perks and Privileges of Cloud-based Taxi Dispatch System

Incorporating a taxi dispatch system hosted on cloud brings an incredible volume of advantages at your disposal. Cloud-based software also offers mobile app, but the back-end functionality remains entirely different. Following are some of the areas where SaaS solves the problems arising in cloned taxi apps.

Drawing Lines for Data Security Responsibility

Data security remains one of the chief issues for companies which host data on web. Every violation of data intends to compromise one or more of these three attributes of security:

  • Integrity
  • Confidentiality
  • Availability

Breach of any of these attributes results in hefty penalties and lawsuits from regional administrations and app users respectively.

The most significant challenge during penalizing the violators is to identifying the responsibility. Taxi owners might end up paying the price for the bugs in app which make the system vulnerable to breaches.

The benefit of employing cloud taxi dispatch system is the fact that it provides excessive data security, thereby reducing the fear of violation significantly.

In the event of violation, which is extremely rare with cloud platform, a comprehensive disaster recovery system prevents loss.

Besides, the cloud system provider is accountable for data security. Thus, taxi business owner does not have to care for securing data.

Avoiding Overhead of Installation, configuration, and Maintenance

You may not have technical teams who can assist with installing and deploying the system. Even the presence of technical employees will not help because they will have to quit their assigned tasks to work on installation and configuration.

The developer will not assist if the app gives the signs of a bug. Instead, you will have to hire another developer to fix bugs.

Fixing code written by another team is always a hard nut to crack. Thus, the business will soak into delays and hiked costs instead of generating more profits.

With cloud-based taxi dispatch system, the cloud service provider is responsible for installing, configuring and maintaining the system.

The code remains with the provider who remotely fixes the problems. Therefore, businesses can minimize costs at many levels.

Seamless Scalability

Scalability is one of the core attributes of taxi business. The owners intend to expand the operational area and number of vehicles to increase revenues.

To scale-up the business based on cloned apps, owners often have to redefine infrastructure with more storage space.

Cloud-based taxi dispatch software prevents owners from changing infrastructure. Instead, they request vendor to update their package with as many vehicles as the owners wish.

How is Cloud-based Taxi Dispatch Software Overcoming Challenges?

Cloud computing and its associated systems are around for over a decade now. In the initial years, the businesses were reluctant to acquire cloud-based services for the following reasons.

-> Lack of internet speed
-> Excessive cloud spending
-> Unavailability of a regulatory framework

Here is how a decade of development addressed these problems.

Utilizing Remarkable Internet Speeds

Cloud is as good as internet speed because the system is located on remote servers accessible through internet. A decade back, internet speed lacked significantly.

However, the arrival of 4G internet and corresponding mobile devices drastically improved the speed of cloud. Verizon is starting 5G internet services in two weeks. The services will expand to most parts of the world before the end of 2019. Thus, the internet speed is now a thing of the past.

Cutting Cloud Spending

Users were unaware of effective cloud utilization. Many businesses at the start of the current decade complained about increased costs after incorporating cloud.

Cloud provides the ability to pay only as much as one consumes. There are multiple subscription packages which allow owners to acquire the one that best suits their business needs.

However, cloud service providers exploited the fact that most customers were unfamiliar with this system. Therefore, they charged the customers big time. Now, a technical understanding of the subject is unnecessary. Anyone can compare and evaluate cloud services.

Moreover, cloud is now powered with several automation tools. These tools enable the owners to reduce reliance on large workforce and perform tasks that would otherwise take many employees.

A comprehensive Framework in Place

Companies and governments barely had any legislation before 2012 for cloud-based services. Fortunately, administrations worked extensively in subsequent years to develop a robust and globally accepted framework.

Now, companies can comfortably generate a governance hierarchy to look after cloud affairs.

CabStartup Leads Your Way to Success

A decade back, the taxi app clone might have worked better. However, it will be highly unwise to purchase clone instead of cloud-based taxi management software.

For these reasons, CabStartup offers cloud-based dispatch system to taxi owners with separate apps for passengers and drivers. Grab your free trial right now.

By Shahrukh Satti 0 Comments

How Technology Can Help the Taxi Industry?

The technology and taxi industry are complementing each other which is gaining momentum day by day. The taxi industry caters for about 15 million commuters a day, that include workers, school goers, and women. It is the most used mode of public transport, which is making an estimated R90 billion annually.

Technology has adopted by various taxi companies. Uber and Grab are big names that are getting great benefits using the taxi app dispatch solution. Seeing their success, different taxi companies are using taxi apps to boost their business revenue.

Significant changes are undergoing in the taxi industry. Ten years ago, the norm was to wait for a cab to get a ride. However, technology has paved the way for massive change, influencing the entire industry. Now, businesses prefer using white label taxi dispatch solution. Many taxi businesses use CabStartup white label taxi dispatch and fleet management system as it is efficient and productive for managing taxi businesses.

The taxi industry has become competitive because of the arrival of various taxi companies that are continuously rising in number to fill the rising demand using the white label taxi dispatch app.

The use of technology is significantly contributing to dealing with the challenges faced by the taxi industry. The purpose of technology is to meet consumer needs by adopting latest technologies like Uber and Lyft, thus improving the taxi industry.

These apps are becoming more convenient for smartphone users. Taxi companies manage their routes, fleet and keep track of their members for emergencies using these efficient ride-hailing apps.

Ride-hailing industry estimated global worth is $108 billion. Currently, there are on average 15 million ride-hailing apps globally which are expected to rise to 97 million by 2030.

Service Strategy:

The goal of Uber and Grab is to retain drivers and passengers by providing excellent quality service. Most of people prefer using them because of various benefits and convenience it offers. Their goal is to pick the passengers on time and drop them safely at the said destinations. Passengers expect a certain level of comfort from Uber, Grab or any other similar taxi company.

Benefits of Using Technology in the Taxi Industry:

There are multiple benefits of using technology in the taxi industry. Below are some of them:
1. You can hire a taxi at any time of the day
2. You can book a taxi either from your mobile phone, laptop or tablet.
3. You can cancel the booking if you don’t need a cab anymore.
4. You can share your route, details of the trip with your partners or friends if required.
5. You can book a taxi in advance for a few hours later ride.

Taxi Apps for Ease and Efficiency:

The introduction of taxi apps has seen a dramatic change to the old norm. The customer does not need to wait for long times as bookings are made on the phone using the taxi app.

CabStartup has developed apps for some of the world’s leading taxi companies, helping them to stay competitive. It helps to book a taxi with an app, leading to a streamlined and efficient system for taxi companies.

Transparent Cost:

Driver app shows the nearest fares to the driver within a particular area. The app shows customer’s fare by considering the distance, time of day and traffic. Most taxi apps employ cashless payment methods like credit/debit card. With the latest payment technology, passengers can pay faster than ever before.

The calculation is completed before the driver has arrived at the customer’s pickup location, putting customers at ease over the price of the journey and ensuring a fair system for drivers.

Ensure Safety:

Taxi drivers submit their details to the company before providing their services. Their services are monitored in different ways. They are licensed professional drivers, therefore; taxi companies ensure safety of their passengers.

Efficient System:

The decrease in calls is most likely in a traditional system. On-demand mobile apps allows customers to get the services using the efficient system. It also decreases confrontations between drivers and customers. CabStartup implements a driver rating system to ensure drivers are professional in driving and providing customer service. It adds peace of mind for the potential passengers.

Cloud Dispatch Systems:

Cloud dispatch system are the best examples of using technology that are helping business owners in bringing efficiency to their business and increasing revenues. GPS tracking feature is used in the fleet management system to locate its drivers.

Drivers can pick the customers within two minutes. It is an automated system that offers a comprehensive solution in terms of efficiency and productivity. The taxi company gets an efficient booking system from a reliable mobile app development company to maximize their ROI.

Taxi apps allow the efficient system, reduce journey time, increase safety, and improve the business flow. Technology enables the taxi industry to undergo a remarkable change.

We provide a white label taxi dispatch solution for taxi companies all over the world. It is an efficient and comprehensive solution that can be customized according to the business requirements. If you are looking for a taxi dispatch app solution, Sign Up today!

By Syedah Mahtaj 0 Comments

How Private Hire and Taxi Industry Has Evolved?

The taxi and private hire industry have come a long way since the horse and carts of the 1600s, but, in the last 25 years, the industry has seen exponential growth with the emergence and continued development of a variety of technology solutions.

In this article, you will get the knowledge regarding how technology has helped shape the transport industry, from pen and paper to mobile data terminals and cloud-based dispatch software.

Pen and Paper:

In the early days, the taxi and private hire industry procedures were simple. Bookings were used to come in from passengers, the office had to record the details and passed the info on to the driver. Drivers had to complete their job and then return to the office to get the next one.

Booking Systems / Databases:

As the popularity of taxis continued to increase, simple booking systems such as plotting boards started to emerge. These systems allowed dispatchers in the office to schedule bookings as they came to complete their duties successfully.

The use of tracking and plotting boards was the start of booking systems as we know them today. By knowing roughly where their drivers were, and perhaps more importantly, where they were going to be, firms used to provide better customer service and process jobs quicker.

Data Dispatch Systems:

With the development of tracking and plotting boards, specialist technology companies saw an opportunity to develop solutions to help firms improve their services even further. Early innovators offered data dispatch systems designed to improve efficiency and overall profitability.

Furthermore, the new systems were among the first to link a computer system in the office with a vehicle, enabling information to be transferred between the two. It started with simple details such as driver location and car availability, improving the experience for all involved.

Mobile Data Terminals (MDTs):

As more and more data dispatch systems were developed, the importance of Mobile Data Terminals (MDTs) increased. These terminals played a crucial role in transferring data and information between offices and vehicles and helped drive the industry forward.

Early Mobile Data Terminals were limited in their functionality and used radio waves to transmit data. As technology advanced, Terminals using GPS such as Autocab’s D21 came and went, and were replaced by hybrid systems combining both radio and GPS such as Autocab’s Sigma+.

Further advancements brought driver aides such as rolling maps, integrated satnavs and touchscreen displays (Autocab’s Minos) as well as GPRS only systems and started the transition towards personal digital assistants (PDAs).

Personal Digital Assistants (PDAs):

As the taxi and private hire industry began to transition to PDAs, a new threat to the industry emerged. Uber, based in the US, entered the market in 2010 and sent shockwaves through the industry. Taking advantage of mobile app technologies, they provided apps for both passengers and drivers; enabling them to achieve 100% automation in the process.

Both Uber and the existing technology providers made the switch to PDAs; the industry was able to send more extensive and more detailed data packets between the office and drivers, taking advantage of the extensive GPRS networks, offering passengers unparalleled customer service. Nowadays, passengers know who their driver is, what car they drive and, in the case of passenger apps, exactly where their driver is and when they’ll arrive.

Also Read: Make your Business Productive with Driver Dispatch Solution.

Cloud-based Systems:

With the widespread adoption of the internet, it was only a matter of time before dispatch providers deployed their software via the cloud. Cloud-based systems have enabled staff in offices to log on and work from any location.

The switch to Cloud-based systems is just the latest in a long line of developments in the transport industry. Now, passengers can book a car over the phone; using Interactive Voice Response (IVR) using a mobile app.

Advanced cloud-based software is available that is revolutionizing the on-demand industry. Uber is a famous example of managing staff and providing services using a mobile app. Uber-like ride-hailing platforms are available to improve the performance of the transport industry.

We offer a white label solution for transport industry that is reliable and secure in managing business tasks efficiently. If you want to get a white label taxi dispatch solution for your taxi startup, contact us today.

CabStartup Cloud Solution Guide

By cabadmin 0 Comments

Make Your Business Productive with The Best Private Driver Dispatch Solution

Before the time of app-based taxi booking apps development came in, people had only three choices: hire a taxi, call a friendly driver to pick you up or call a taxi booking company. Taxi booking agencies were famous in the pre-Uber era.

A taxi agency with various telecom operators who will maintain an endless stream of calls was a commonplace, especially in cities. Every caller will show his address, the operator will enter the address in the taxi application in front of him, and press ‘Dispatch’ button on the option of an ‘Available’ driver.

It was a tough job for companies managing so many calls a day and the employees that changed when auto dispatcher came in. The operators now only had to put the address in the application, and the software was supposed to send a taxi to his/her location.

The online booking gateways further streamlined the process. However, in the pre-cloud period, people had to install complicated computer software on their private servers to make the auto dispatching achievable.

It was difficult for taxi businesses to manage a variety of things, which are on top of their business priorities. With the evolution of cloud computing came SaaS and IaaS. The software, the server, the database, everything shifted to the cloud. The software was now obtainable from a web browser.

With the rise of these advanced technological solutions, via smartphones, now there is a shift that increased the demand for on-demand dispatch apps and restaurant mobility solutions. Now, transport businesses can have the best private driver dispatch solution.

Today, we have entered the period of on-demand dispatch apps. Taxi industry was the initial point. Now, on-demand dispatch solutions are part of many industries from retail to restaurant, healthcare to transport and the list goes on.

On-Demand is the simplest way to give a service or product to a customer. Until now, the best private driver dispatch solution development was difficult to understand, and there were technical flaws and lack of smartphones back then. Now, with the technological advancements, every business is moving to an on-demand dispatch module.

Move to the Best Private Driver Dispatch Solution:

There is various white-label taxi app. The readymade solution is fully customizable to your branding specifications and has customizable modules. We have an on-demand dispatch app for your transport business startup or enterprise. We have used advanced technology for producing a quality software application for your taxi business to provide the best services. By using our taxi dispatch solution, you can boost your business productivity. You can have a look at an on-demand app of Uber to know how it works. Our already available taxi dispatch solution is suitable for transport businesses. We can add relevant features to it according to your business demands. If you want to get the best private driver dispatch solution, contact us today.

Uber Business Model

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