Taxi Dispatch
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CabStartup’s Taxi Dispatch Solution involves several steps that drivers follow to provide efficient and convenient taxi services. Here’s an overview of how it works for drivers
Driver Registration
Drivers start by registering with CabStartup’s platform. During registration, they provide their personal information, driving credentials, and vehicle details for verification.
Receiving Ride Requests
When a passenger requests a ride through the CabStartup app, the system identifies available and nearby drivers based on their real-time GPS location. The ride request includes information about the passenger’s pickup location and destination.
Availability Status
Once registered and approved, drivers can set their availability status. They can indicate whether they are ready to accept ride requests or if they are temporarily unavailable.
Mobile App
Drivers typically use a mobile app provided by CabStartup. This app serves as the primary tool for receiving ride requests, navigation, and communication with passengers and dispatchers.
Registration or Guest Booking
Passengers can begin by downloading the CabStartup provided solution through mobile app or visiting the website. They have the option to either register an account by providing their contact information and payment details or book a ride as a guest without creating an account.
Booking a Ride
Passengers open the app or website and enter their current location and desired destination. The system uses GPS to pinpoint the pickup location accurately.
Viewing Ride Options and Fare Estimate
Passengers can view available ride options and see an expected tariff for their trip based on the selected pickup and drop-off locations. This information helps passengers make an informed decision.
Confirming the Ride
After reviewing the ride details, including the estimated fare and approximate pickup time, passengers can confirm the booking. They will receive a confirmation notification with information about the assigned driver and vehicle.
Dashboard Access
Dispatchers log in to the CabStartup Dispatch Dashboard, which serves as their central control hub. This dashboard provides real-time visibility into the entire fleet, including driver locations, ride statuses, and passenger requests.
Ride Requests
As passengers use the CabStartup app or other booking methods to request rides, these ride requests are instantly displayed on the dispatcher’s dashboard. Dispatchers can view details such as the passenger’s location, destination, and ride preferences.
Driver Assignment
Dispatchers have the ability to assign rides to available drivers based on factors like proximity to the passenger, vehicle type, and driver ratings. They can optimize ride assignments to minimize wait times for passengers.
Communication Tools
CabStartup typically offers communication tools within the dispatcher dashboard. Dispatchers can send messages or make voice calls to drivers or passengers to coordinate pickups, convey special instructions, or address any issues that may arise during the ride.
Driver and Vehicle Management
BackOffice provides tools for registering and managing drivers and their associated vehicles. This includes driver onboarding, background checks, vehicle inspection records, and driver scheduling. Dispatchers can oversee and control the driver pool efficiently.
Booking and Reservation Management
The BackOffice system centralizes the management of all booking and reservation activities. Dispatchers can view and manage ride requests, assign drivers, and schedule rides. This central control helps optimize taxi utilization and reduces idle time.
Billing and Invoicing
BackOffice typically includes billing and invoicing functionalities. It generates invoices for completed rides, handles payment processing, and tracks payment status. This feature simplifies financial management and ensures timely revenue collection.
Customer Management
The BackOffice system stores customer profiles, including contact details, preferences, and ride history. This information helps in providing personalized services, managing loyalty programs, and analyzing customer behavior. Dispatchers can access and update customer records as needed.
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